During these difficult times, we want to express our gratitude for your business, patience and loyalty. We hope you and your family are staying safe and healthy!
The safety of our employees is primary to all that we do and is a factor on which we base many of our decisions and goals. Covid-19 has presented challenges and changes that we never anticipated. We are working each day to adjust and improve our operations.
We are located in New York, just outside of New York City and close to the outbreak of the pandemic on the East Coast. We are in an area that faced some of the first closures and most extensive restrictions. However, we are nearly up to date and we don't anticipate further delays. Orders that can take longer to prepare are ones with many different items selected with low quantities of each item. These require a great deal of custom requirements to make sure the price stickers are produced correctly and that there is plenty of variety throughout the order.
We will be introducing read ship boxes with pre selected packs as a quick ship option in the coming weeks. We will also be changing our phone systems to make sure that calls are answered as they come in and returned promptly when needed. Email is always the fastest way to reach us and we encourage you to get in touch with any questions or concerns.
We thank you for your patience and please stay strong and healthy!